Shipping
Standard Delivery is AUD$7 for Local Customers.
Delivery times are quoted in business days for metro areas only and are estimates. 17-29 working days for all orders.
During sale periods, please allow additional time to receive your order.
Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.
Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.
Chinese New Year Holiday will affect times usually around February-March but we are working on better shipping.
INTERNATIONAL SHIPPING
International shipping & delivery is AUD$20. * (read currency conversions.) Delivery times usually take 2 weeks or less. Some countries may receive earlier or later than indicated.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed.